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Operations Manager Norwood

Operations Manager

Full Time • Norwood
Responsive recruiter
Benefits:
  • 401(k)
  • Competitive salary
  • Free uniforms
  • Opportunity for advancement
  • Paid time off
  • Training & development
Who Are We? The Brothers That Just Do Gutters is a rapidly growing, locally owned, and operated full-service rain gutter and gutter guard franchise with over 100 locations nationwide. Our mission is to "Reinvent Contractor Service" by providing a great place to work and delivering 5-star service every step of the way from initial phone inquiry, home visit, inspection and estimate, scheduling, timeliness, installation, follow-up, and ongoing support and service. We want to do what's right for our employees, customers, and communities.

Why Work for Us? We care and we are fair. We love our employees and are sincerely interested in their personal and professional growth. We are a performance-based company with clearly defined career paths laid out for each of our employees. We fully invest in our workers and believe it is important to listen to them and create a comfortable work environment. 

Position Summary:  
You are responsible for overseeing all field operations and the profitability of the field. Operations from trucks, shop, building, meetings and standards to revenue, revenue per hour, material, payroll and gross profit. You will need to forecast hiring needs, fill hiring needs, ensure all field personnel is trained and safe. You will ensure the best schedules for installation are being made, using the right teams, ensuring they have all they need to get the job done. You will be the liaison between sales, installation, marketing, the GM and owners. It’s your responsibility to ensure the entire production and field operation is following the franchise guidelines. Every truck, person, shop or item we own needs to be clean and upholding the brand and cleanliness standards of the franchise.

Efficient, consistent & predictable: You remove all obstacles for your team to ensure they get the gutters on the house efficiently and with the highest standards of quality.

Behaviors that are needed to be successful in this role:
  • Experience in the trades and managing construction projects is essential
  • Highly Organized/Disciplined
  • Committed to building the best team
  • Hold team accountable for safety, brand representation and policies
  • Easily accessible
  • Knows the numbers
  • Continually looking ahead to predict roadblocks or opportunities
Overview of primary tasks and activities needed in this role:
  • All aspects of field are in order
    • Trucks
    • Tools
    • Shop
    • Offices
  • Safety
    • Ensure all safety trainings and audits are happening and up to date
  • Hiring & Training
    • Continually interviewing & hiring
    • Ensure all employees are trained properly and following the skills ladder training method
    • Holding Field Supervisor accountable for training
  • Scheduling
    • Setting the best installation schedule possible
    • Ensuring Solutionists included everything needed
  • Inventory & Equipment
    • Material Inventory System
    • Equipment Inventory System
    • Purchasing Materials
    • Staging Materials
  • Company Liaison
    • Work directly with General Manager, Sales, Field & Marketing to ensure your teams success
  • Employee Reviews
    • Complete reviews with all field personnel every 6 months from hire date.
  • Deeper Knowledge/ Experience
    • Need to be on top of all new products, techniques and technology in which will help the field operations excel
Compensation: $50,000.00 - $75,000.00 per year




This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchisee, and not to Brothers That Just Do Gutters Corporate.

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